FaQ

HOW DO I ORDER AN ATELIER PAULIN'S CREATION?

You can order Atelier Paulin's creations directly from our website. Click here

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ORDERING A CUSTOMIZED BRACELET

 From a unique and precious metal wire, Atelier Paulin expresses your feelings throughout a jewelleryl entirely handmade and made-to-order. Mirror of our feelings you can write whatever you want, what you love, what inspires you, whatever your are passionate about and so on... 

Gold-platted copper wire :

 1 to 5 letters 

 6 to 10 letters 

Argentium 935 :

1 to 5 letters

 6 to 10 letters 

 14K gold-filled wire yellow or pink:

 1 to 5 letters 

 6 to 10 letters 

18K gold wire :

 1 to 5 letters

 6 to 10 letters 

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ORDERING A CUSTOMIZED FIBULA

From a unique and precious metal wire, Atelier Paulin now gives you the opportunity to express your feelings throughout an ultimate and highly aesthetic accessory, the fibula! Symbolic and timeless, wear it on a hat, on a jacket collart, on a scarf or a shirt. The fibula is for men and women and defies generations.

 1 to 5 letters 

 6 to 10 letters

11 to 15 letters 

 1 to 5 letters

 6 to 10 letters 

11 to 15 letters

 1 to 5 letters 

 6 to 10 letters 

11 to 15 letters

 1 to 5 letters

 6 to 10 letters 

11 to 15 letters

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ORDER A TIMELESS WORD BRACELET

If you are uncertain of the size or the metal to choose for your gift, why not offer a gift card?

Choose an amount and provide your recipient’s email. The lucky one will receive a gift card by email and then will be able to  choose a creation of their liking.

AMOUR, MAMAN, LOVE, HAPPY, JETAIMEMADAME

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ORDER A GIFT CARD

If you are uncertain of the size or the metal to choose for your gift, why not offer a gift card?

Choose an amount and provide your recipient’s email. The lucky one will receive a gift card by email and then will be able to  choose a creation of their liking.

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HOW IS MY JEWEL MADE?

Your jewellery piece is handmade from a precious metal wire and made-to-order in our Parisian workshop.

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WHAT ARE THE DIFFERENT MATERIALS USED ?

Atelier Paulin works with four different materials:

1- Gold-plated copper wire

2- Argentium 935 : precious material composed of 92,5 % silver.

3- 14K gold-filled wire rose or yellow: a solid gold envelope that is affixed with heat or pressure on a metal base such as copper.

4- 18K gold: precious material which comes in yellow, grey and pink. 

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HOW DO I FIGURE OUT MY SIZE ?

Measure your wrist size in centimeters. The 5 sizes offered reflect wrist sizes and not bracelet sizes. 

Sizes:

XXS : 14 cm
XS : 15 cm
S : 16 cm
M : 17 cm
L : 18 cm

We recommend to wear your bracelet as you wear a watch, not loose, preferably close to the skin.

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WHAT ARE THE SHIPPING TIMES ?

SHIPPING

4 to 10 days, from order confirmation until delivery to your shipping address via UPS or Colissimo International.

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WHERE CAN I BUY ATELIER PAULIN’S JEWELRY?

A) On our website : http://www.atelierpaulin.com/en/

B) LE BON MARCHÉ, 24 rue de Sèvres 75006 Paris :

A personalization corner Atelier Paulin is present at the Bon Marché every day in Paris, A craftsman makes your message jewel onsite in 20 min. However, there is no personalization for jewelery in gold-plated copper wire. 

C) OTHER OUTLETS: 

Click on the following link to find the nearest store : http://www.atelierpaulin.com/fr/magasins
(Please note: These stores do not offer customization. Word Collections, only. 

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CUSTOMIZATION : SIZE DOES NOT FIT, IS IT POSSIBLE TO EXCHANGE OR OBTAIN A REFUND?

We unfortunately do not offer refunds or accept exchanges of custom creations.

We advise you to choose your bracelet fitted to your wrist. If necessary, a band can be added on each strap, to increase its size. 

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CUSTOMIZATION : MY GOLD-PLATED JEWELRY IS LOSING ITS SHINE , WHAT SHOULD I DO?

1) Send us a picture of your jewel to the following address : contact@atelierpaulin.com
2) Ship the jewel to our shop or drop it off in person.

ATELIER PAULIN 208 rue Saint Denis 75002 Paris

3) Your jewel will be assessed by one of our craftsmen.
4) Your jewel will be gilded for a fee of
€25.00 or it will be free of charge, depending on the assessment made. 

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CUSTOMIZATION : MY JEWEL BROKE, CAN YOU FIX IT?

Each bracelet is made of a single, precious metal wire. It cannot be repaired.

If the break results from a manufacturing defect: We will create a new one at no charge. (6-month warranty)

If you break the jewel; We will be happy to give you a 20% discount on the purchase of a new piece of jewellery. 

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TIMELESS WORDS : SIZE DOES NOT FIT, IS IT POSSIBLE TO EXCHANGE OR OBTAIN A REFUND?

If they have not been worn or damaged, the timeless words bracelets can be exchanged or refunded. 

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TIMELESS WORDS : MY GOLD-PLATED JEWELRY IS LOSING ITS SHINE , WHAT SHOULD I DO?

1) Send us a picture of your jewel to the following address : contact@atelierpaulin.com
2) Ship the jewel to our shop or drop it off in person.

ATELIER PAULIN 208 rue Saint Denis 75002 Paris

3) Your jewel will be assessed by one of our craftsmen.
4) Your jewel will be gilded for a fee of
€25.00 or it will be free of charge, depending on the assessment made. 

Cette réponse a-t-elle été utile ? Oui Non

TIMELESS WORDS : MY JEWEL BROKE, CAN YOU FIX IT?

Each bracelet is made of a single, precious metal wire. It cannot be repaired.

If the break results from a manufacturing defect: We will create a new one at no charge. (6-month warranty)

If you break the jewel; We will be happy to give you a 20% discount on the purchase of a new piece of jewellery. 

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