FAQ

How is my jewel created ?

Each jewel is made of a single precious metal wire entirely handcrafted and on demand. 

Since its creation, Atelier Paulin has developed a unique know-how, transmitted to its craftsmen in the respect of an abecedary and a precise technique.

We have selected noble materials for their high quality and resistance over time.

The jewels are hand-crafted by skilled craftsmen-jewelers, in our Parisian workshop.

A quality control is ensured for each of our creations, guaranteeing the Atelier Paulin excellence.

Come meet your craftsmen and discover our know-how !

Warranty

What are the different materials ?

Can my jewel go in the water ?

How to tighten the cord ?

How do I figure out my size ?

Where can I buy Atelier Paulin jewelry ?

Is my jewelry oxidizable ?

How to take care of my jewel ?

How do I get my jewelry repaired ?

My gold-plated jewelry looks tarnished, what should I do ?

Atelier Paulin Gift Card

What is the Studio and an Atelier Paulin studio creation ?

What are the different shipping methods ?

What countries do you deliver to ?

How do I track my order ?

What are different payment methods ?

Can I change my order once I have placed it ?

Can I cancel my order ?

What is the purchase amount to get free shipping ?

Exchange

Return my jewel

The size is wrong, can I exchange or return the jewelry ?

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