FAQ

Warranty

Our jewelry is guaranteed 6 months after the date of purchase. The warranty covers loss of brightness and breakage.
If the warranty is expired, we offer a chargeable after-sales service.
The warranty is only valid upon presentation of a dated proof of purchase.

How is my jewelry made ?

What are the different materials ?

How do I figure out my size ?

How do I order online ?

Order a gift card

Where can I buy Atelier Paulin jewelry ?

What are the shipping times ?

Exchange

The size is wrong, can I exchange or return the jewelry ?

My gold-plated jewelry looks tarnished, what should I do ?

My jewelry is broken, what should I do ?