FAQ

How do I order online ?

Visit our eshop to order our jewelry. We offer different languages ​​and currencies.

1. Choose your jewelry

Collection or series jewelry

Click on the image corresponding to the word of the desired jewel, you will then be redirected to the product page.
A drop-down menu allows you to choose the material of your jewel, a second menu allows you to choose your size. The price is adjusted according to the chosen material.
When you are satisfied with your choice, click on "add to cart".


Jewel to personalize

Click on the image corresponding to the word of the desired jewel, you will then be redirected on the product page.
Enter the desired customization in the dedicated rectangular field.
Two drop-down menus are available: one allows you to choose the material and the other to select the size. The price of the jewel varies according to the material and the number of letters.
When you are satisfied with your choice, click on "add to cart".


2. My cart

If you wish to finalize your order: click on the top right to access your cart.

Check that there are no mistakes. If you had the chance to receive a gift card, it's time to enter your code! The shipping costs are pre-defined according to your country. They will be modifiable thereafter. Finally click on "order".

3. My account

It is necessary to create an account to proceed with the order. If you have not registered yet, simply follow the procedure to register your details. If you are already part of our family, you just need to enter your logins!

4. My order

Last step, check that your shipping address and your billing address are correct and choose your delivery method.

Finally, select your secure payment method.

Once everything is good click on "Confirm my order" and follow the instructions.

A confirmation email will be sent.

Order a gift card

Where can I buy Atelier Paulin jewelry ?