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FAQ
How is my jewel created ?
Each jewel is made of a single precious metal wire entirely handcrafted and on demand.
Since its creation, Atelier Paulin has developed a unique know-how, transmitted to its craftsmen in the respect of an abecedary and a precise technique.
We have selected noble materials for their high quality and resistance over time.
The jewels are hand-crafted by skilled craftsmen-jewelers, in our Parisian workshop.
A quality control is ensured for each of our creations, guaranteeing the Atelier Paulin excellence.
Come meet your craftsmen and discover our know-how !
Warranty
Warranty of your jewel :
All jewelry purchased is guaranteed for one (1) year from the date of purchase as indicated on your invoice. Jewelry warranties only cover a material or manufacturing defect.
If it is established that your jewelry is under warranty, we will then define the procedure for replacement, substitution or reparation.
Non-application of the guarantee :
The guarantee of your jewel does not cover the following elements:
Deformations related to hanging, stretching, incorrect use, lack of attention, accident or normal wear and tear, intervention of a third party.
Damage caused by the use of chemical substances (perfume, lotion, household products).
Replacement of cords and ties.
In cases where our guarantee does not apply or if your guarantee has expired, our workshop remains at your disposal. Our experts will provide you with a quotation before any intervention on your product. No repair will be carried out without your acceptance of the quotation.
Regarding silver jewelry, tarnishing is not covered by the warranty because it is not a manufacturing defect: these materials oxidize naturally over time in contact with air, humidity and skin.We recommend that you clean your jewelry regularly with a chamois cloth. In order to avoid oxidation as much as possible, keep your jewelry in a closed case protected from air.
What are the different materials ?
Atelier Paulin works with three different materials :
The sterling silver 925 wire: Sterling silver wire is a silver alloy containing 92.5% pure silver and 7.5% other metals, usually copper. It has a minimum fineness of 925 thousandths, or 37⁄ 40 of silver. 925 sterling silver has a bright, shiny white color. This formula is hypoallergenic and anti-bacterial, making it ideal for sensitive skin.
14K gold-filled wire : a noble material legally certified by the American Federal Trade Commission (FTC). It consists of a solid layer of gold applied with heat or pressure to a metal base such as brass. Gold-filled wire contains 50 to 100 times more gold than "gold-plated" jewelry, which allows it to have the same properties as pure gold wire. Comes in yellow gold or pink gold, it is also available in a twisted wire. Twisted wire is a unique creation of Atelier Paulin.
18K gold wire : a noble material available in yellow, white and pink. It is a 750/000 gold wire or "the gold of the French tradition". Each jewel is hallmarked and certified.
Can my jewel go in the water ?
Our jewels can go underwater without worries, however they remain fragile and it is essential to take care of them.
How to tighten the cord ?
The bead is a finishing touch to the cord and remains decorative. To adjust your cord, please slide the knot to tighten or loosen the cord.
How to take care of my jewel ?
Our silver jewelry is exposed to oxidation, therefore we recommend wearing your jewel regularly to limit this oxidation. If you notice that your jewelry oxidizes, rub it gently with a toothbrush and soap.
Moreover, it is advised to avoid storing your jewels in a wet place and it is recommended to get dressed before putting on your jewels.
For any Atelier Paulin jewel needing a touch-up or following an incident, contact the after-sales service; care@atelierpaulin.com , or come and see us directly at the workshop at 60 rue de Richelieu in the 2nd district of Paris.
Is my jewelry oxidizable ?
Our jewels are extremely resistant and can go underwater, it is however necessary to be careful and avoid putting them in direct contact with detergents or perfume which could deteriorate them.
My gold-plated jewelry looks tarnished, what should I do ?
We no longer produce the range in fine gold-plated copper wire, and don't provide after-sales service for it.
If you wish, we can re-fabricate your 14 karat gold filled jewelry for 50% of the price here.