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FAQ
Warranty
Our jewelry is guaranteed 1 year after the date of purchase. The warranty covers loss of brightness and breakage.
If the warranty is expired, we offer a chargeable after-sales service.
The warranty is only valid upon presentation of a dated proof of purchase.
How is my jewelry made ?
Each jewel is made of a single precious metal wire entirely handcrafted and made to order.
Since its creation, Atelier Paulin has developed a unique know-how transmitted to its craftsmen using a specific template and a precise technique.
Our noble metals have been selected for their high quality and resistance over time.
The jewels are hand-crafted by skilled craftsmen-jewelers, in our Paris and New York workshops. A quality control is ensured for each and everyone of our creations, token of the Atelier Paulin excellence.
Come meet your craftsmen and discover our know-how!
What are the different materials ?
Atelier Paulin works with four different materials:
1- Argentium 935 wire : a noble material composed of 92,5% of silver
2- 14K gold-filled wire : a noble material legally certified by the American Federal Trade Commission (FTC). It consists of a solid layer of gold applied with heat or pressure to a metal base such as copper. Comes in yellow gold or rose gold, it is also available in a twisted wire.
3- 9K gold-filled wire : a thinner version of the 14K wire. Used for the children's Lurex Collection.
4- 18K gold wire: a noble material available in yellow, white and rose.