1/ We do not exchange Customized creations.
If it is too small, we can add a setting ring; if it is too big, we can re-adjust it.
2 / Collection or series jewels
We can exchange the jewelry if it has not been worn, within a period of 3 weeks following the purchase of the jewelry.
Please send us your jewelry, in its original box to the following address:
Every country except USA
Atelier Paulin - Customer Service - 60 Rue de Richelieu - 75002 Paris - France
Atelier Paulin - 209 W 38th Street - 7th Floor Suite 705 - 10018 New York
In order to process your request quickly, please provide us with the following information or download the return slip: