FAQ

Exchange

1/ We do not exchange Customized creations.  

If it is too small, we can add a setting ring; if it is too big, we can re-adjust it.

2 / Collection or series jewels

We can exchange the jewelry if it has not been worn, within a period of 3 weeks following the purchase of the jewelry.

Please send us your jewelry, in its original box to the following address:

Atelier Paulin

Customer Care Service

60 Rue de Richelieu

75002 Paris

France

In order to process your request quickly, please provide us with the following information or download the return slip:

  • Last name First Name :
  • Telephone number:
  • Address :
  • Date of purchase :
  • Jewelry type:
  • Material:
  • Encountered problem :

DOWNLOAD THE RETURN FORM HERE

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