FAQ

What are the different shipping methods ?

Atelier Paulin delivers your orders worldwide. 

  • Delivery in France is ensured by Colissimo. A reliable and fast service that will deliver your orders in 48 hours (Monday to Saturday) and in 3 working days for Corsica.

  • Delivery in the European Union and other areas of the world is provided through DHL Express. Delivery will be made within 24 to 72 hours, depending on the country.

If you are in Paris, we invite you to pick up your jewel in our store at 60 rue de Richelieu, 75002 Paris: it's free and we will be delighted to meet you!


DHL : If you are absent upon delivery, the carrier will come again on the next working day. If he finds the door closed again during the second delivery, you will be notified to pick up your package at a DHL distribution center within 15 days before sending it back to our workshop. Please follow the instructions on the DHL delivery note that you will find in your mailbox.

What countries do you deliver to ?

How do I track my order ?

What are different payment methods ?

Can I change my order once I have placed it ?

Can I cancel my order ?

What is the purchase amount to get free shipping ?