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FAQ
What are the different shipping methods ?
Atelier Paulin delivers your orders worldwide.
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Delivery in France is ensured by Colissimo. A reliable and fast service that will deliver your orders in 48 hours (Monday to Saturday) and in 3 working days for Corsica.
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Delivery in the European Union and other areas of the world is provided through DHL Express. Delivery will be made within 24 to 72 hours, depending on the country.
If you are in Paris, we invite you to pick up your jewel in our store at 60 rue de Richelieu, 75002 Paris: it's free and we will be delighted to meet you!
DHL : If you are absent upon delivery, the carrier will come again on the next working day. If he finds the door closed again during the second delivery, you will be notified to pick up your package at a DHL distribution center within 15 days before sending it back to our workshop. Please follow the instructions on the DHL delivery note that you will find in your mailbox.
What countries do you deliver to ?
We deliver worldwide except for Russia. The delivery time does not include the manufacturing time.
METROPOLITAN FRANCE EXCEPT CORSICA
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Colissimo against signature : 2-3 working days, 9.60€
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DHL express : 1 working day, 12€
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Pick up point : 2-3 working days, 7€
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Click and collect Paris 2e - 60 rue de Richelieu : free
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Bike courier - Paris only: in 3 hours as soon as your jewel is ready, 5€
CORSICA
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Colissimo against signature: 3 working days, 9.60€
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Pick up point : 2-3 working days, 7€
ITALY
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DHL express : 1 working day, 9.60€
REST OF THE WORLD : DHL - International shipping (2 working days)
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Africa, Asia, Europe (non EU), Monaco - Andorra, Oceania, South America, Switzerland, United Kingdom: 19€
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Central America - West Indies - DOM-TOM: 25€
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US and Canada: 10$ DDP
How do I track my order ?
Our creations are shipped directly from our workshop. The shipping time from the moment you validate your order is 3 working days for silver and gold filled 14-karat and 5 days for 18-karat jewelry.
Once your package is shipped, you can track the status directly from your account.
What are different payment methods ?
On our website www.atelierpaulin.com :
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Credit card (Blue, Visa, Eurocard/Mastercard) (payment secured by Stripe).
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Paypal & payment in 4 times without fees available.
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Payment in 3 times without fees available from 250€ of purchase in France only.
You can also pay your order with an Atelier Paulin gift card.
Can I change my order once I have placed it ?
Personalized jewels cannot be changed.
A list of special words such as “maman, love, je t’aime” can be exchanged and refunded.
Please note that we will only issue a refund if the jewel has never been worn.
Can I cancel my order ?
You can cancel your order as long as it is not yet in the process of being manufactured. From that moment on, the order cannot be cancelled.
What is the purchase amount to get free shipping ?
From 175€ of purchase in France and Italy, 250€ worldwide delivery is free.