What is your return policy?
We accept returns and exchanges for your jewelry within 30 days. The jewelry must show no signs of wear and should not have been worn. Your jewelry can be exchanged or returned for voucher valid on our website.
Please read the following conditions carefully to determine the eligibility of your jewelry for a return.
Personalized jewelry is neither accepted for return nor exchange. It was made at your request or by one of your loved ones, custom-crafted, and thus cannot be subject to exchange or refund. If it’s too small, we can add an adjustment ring and if it’s too big, we can re-adjust it.
Kindly send us your jewelry in its original box, along with the proof of purchase (warranty or invoice), by parcel, accompanied by the return form downloadable here to download here.
Atelier Paulin Service Retour
60 rue de Richelieu
Your request will be processed within 14 days from the receipt of your jewel.
How to get my jewelry repaired? Is it under warranty?
Our artisans put their hearts into crafting your jewelry, but it remains a delicate piece.
All purchased jewelry is guaranteed for one year from the date of purchase mentioned on your invoice.
The Atelier Paulin warranty covers only material defects or manufacturing faults. Wear and tear of cords and links are not covered; your cord can be changed following the return procedure.
Deformations due to accidents or normal wear are not included in the warranty.
For more information you can contact email@example.com and join a photo of your jewel.
- If your jewelry is still under warranty :
Please send us your jewelry in its original box, along with the proof of purchase (warranty or invoice or order number) by parcel accompanied by the return form downloadable here to download here.
Atelier Paulin SAV
60 rue de Richelieu
Your request will be processed within 2 months from the receipt of your jewelry.
- If your jewel is no longer under warranty :
To allow you to fully enjoy your favorite pieces of jewelry, our artisan will create an entirely new pieces. For the re-fabrication, a contribution is required (50% of the initial price of the jewelry). Payment for repair services is made through a secure payment link upon receipt of the jewelry - according to the following terms:
- To replace your cord: 25 $
- Re-fabricate your jewelry: 50% of its original price after assessment.
Note: Broken jewelry in gold filled 14k and sterling silver needs to be remade. We cannot solder the jewelry for quality reasons.
- Reshaping and cleaning: We reshape and clean your jewelry for free. If reshaping is impossible, we will contact you.
Send it back to us according to the procedure above or visit us, if you have the possibility, in our store at 60 rue de Richelieu - 75002 Paris (France).