Please note that delivery time does not take into account the manufacturing time of your jewel.
In order to receive your order as soon as possible, we recommend that you indicate an address where you are present during daytime hours. We cannot take responsibility for the loss of a package once it has been declared delivered by the carrier.
DHL : If you are absent upon delivery, the carrier will come again on the next working day. If he finds the door closed again during the second delivery, you will be notified to pick up your package at a DHL distribution center within 15 days before sending it back to our workshop. Please follow the instructions on the DHL delivery note that you will find in your mailbox.
If you are in Paris, we invite you to pick up your jewel in our store at 60 rue de Richelieu, 75002 Paris. It's free of charge and we will be delighted to meet you!
Shipping time
Our creations are shipped directly from our Atelier in Paris. Our artisans shape and ship your 14 karat gold filled and silver jewelry within 3 business days and your 18 karat gold jewelry within 5 business days. Please note that some personalized products require soldering by a qualified solderer. Products that require soldering such as rings can be shipped within 4-5 business days.
Shipping is free from $175 in USA and Canada.
US AND CANADADHL - International shipping: 2 working days, $10
Duties and Taxes
United States of America, Canada: Import duties and taxes are included in the price of the products, there is no additional charge.
Each piece of jewelry is delivered in its Atelier Paulin signature packaging with its warranty certificate. A gift packaging can be requested in your shopping cart.