FAQ

Shipping & Delivery

atelier-paulin-us Admin
June 08, 2022

What are the different shipping methods and delays?

Please note that delivery time does not take into account the manufacturing time of your jewel.

  • Delivery in the USA and Canada is provided through DHL Express. Delivery will be made within 24 to 72 hours, depending on the country.

In order to receive your order as soon as possible, we recommend that you indicate an address where you are present during daytime hours. We cannot take responsibility for the loss of a package once it has been declared delivered by the carrier.

DHL : If you are absent upon delivery, the carrier will come again on the next working day. If he finds the door closed again during the second delivery, you will be notified to pick up your package at a DHL distribution center within 15 days before sending it back to our workshop. Please follow the instructions on the DHL delivery note that you will find in your mailbox.

Shipping time

Our creations are shipped directly from our Atelier in Paris. Our artisans shape and ship your 14 karat gold filled and silver jewelry within 3 to 6 business days and your 18 karat gold jewelry within 5 to 10 business days. Please note that some personalized products require soldering by a qualified solderer. Products that require soldering such as rings can be shipped within 5 to 10 business days.

What are the shipping costs for your order?

Shipping is free from $250 in USA and Canada.

US AND CANADA

DHL - International shipping: 2 working days, $25

    Will I be charged duties and taxes?

    Duties and Taxes

    United States of America, Canada: Customs duties and taxes may be applied to your shipment. Please note that we have no control over these charges and cannot give you the amount in advance, as they vary from country to another. For more information, please contact your local customs office. Please note that any charges applied are non-refundable.

    Packaging

    Each piece of jewelry is delivered in its Atelier Paulin signature packaging with its warranty certificate. A gift packaging can be requested in your shopping cart.