My Order

atelier-paulin-us Admin

How do I find my order number?

A confirmation email has been sent to the email address with which you placed your order. Do not hesitate to check your spam and wait a few minutes after placing your order.

You can access your order history by logging into your account. If you have not created an account, you can register with the email address you used to place your order.

Can I cancel or update my order?

If you want to modify or cancel your order, please send us an email within 24 hours. Our team does its best to shape and ship your order as quickly as possible, it is likely that we cannot cancel or modify your order.

Please note: personalized jewelry cannot be modified or canceled.

Can I update my shipping address?

If you want to modify your shipping address, please send us an email within 24 hours.

Since our team does its best to ship your order as quickly as possible, it is likely that we cannot modify your shipping address. Once the shipment is processed, feel free to contact the carrier.

How can I track my order?

Log in to your account to track the status of your order. If you do not have an account, you can create one using the email address you used to place the order.

Once your order is processed by our team, an email is sent to you with the tracking number of the package. If the email does not arrive instantly, please wait a few minutes.

 

Order status:

  • Confirmed: Your order has been received and will be processed by our artisans.
  • Shipped: Your order has left our Atelier for shipment.
  • In process of creation: Your order is in the hands of our artisans who shape your jewel by hand in our Atelier in Paris.